How to claim your refund

What is tax free?

Did you know that international travellers can save up to 25%* when shopping in Europe? Global shoppers have the right to claim the VAT from their purchases when shopping in any EU member state during their trips, however, this process has always been time-consuming and involved a lot of bureaucracy for both shoppers and retailers. Safety Tax Free has drastically reduced waiting times and paperwork by digitalising the tax free process and has developed an easy-to-use solution that allows you to take control of your refund directly from your smartphone.

*percentages vary for each country

How to Claim Your Refund?

If you love shopping abroad but hate to waste your time on complicated forms and long queues at the airport, choose Safety Tax Free. With us, you are in control of your VAT refund claims and can fully concentrate on shopping without worrying about anything else. Our solution has already helped thousands of satisfied international travelers claiming their refund. Follow our four easy steps to shop tax free:

 

1.  GET YOUR SAFETY TAX FREE FORM

When shopping in any of our partner stores ask for Safety Tax Free.

 

2. GET THE CUSTOMS STAMP AT THE AIRPORT

Produce the receipt and the goods at the customs of your point of departure and receive the export validation. Make sure all your purchases are new and sealed and they are available on your carry-on luggage. If you wish to place your goods in your check-in suitcase, make sure to visit the customs office before you check in, otherwise you will not be able to collect the necessary customs stamp.

 

3. SEND US YOUR FORMS AND ORIGINAL RECEIPTS

Your validated forms will be collected once in your home country by our delivery partner SF-Express at no extra charge. Make sure you keep you tax free forms and the original receipts of purchase in the Safety Tax Free envelope given to you at the point of sale. On the envelope you will find detailed explanations on how to proceed, but if you still have questions, feel free to contact our Chinese-speaking customer service.

 

4. RECEIVE TAX REFUND

If you would like to track the status of your request, just download the Safety Tax Free app and register for free. If all the documents you have submitted comply with the tax free regulations, you will receive the refund within three business days and can transfer it directly to your Union Pay, WeChat account and Alipay account.

 

PLEASE NOTICE

Keep Your Documents Together

Your tax free form and the original receipt of your purchase need to be attached when presented at the customs office and when sent to our office in Qingdao. Incomplete tax refund forms will not be eligible for a refund.

No Stamp No Refund

Make sure to obtain the customs stamp when leaving the EU or we will not be able to refund you. Forms without the official export validation are not valid.

Send The Forms to Us

Tax refund operators are only entitled to refund tax forms on their own name. Make sure you mail your Safety Tax Free form to our address or you will lose the right to be refunded.

Want to get your refund faster?

DOWNLOAD OUR APP / ENTER WECHAT MINI-PROGRAM

Download the Safety Tax Free app or enter our WeChat mini-program to track your forms and to get access to more useful functions like our shopping map, our discount offers and much more.

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