Who we are

Headquartered in Munich, Germany, Safety Tax Free is a fintech service provider for the European tourism and retail sectors.

We provide digital and smart tax free services, mobile payment, marketing, software development and further services in order to streamline our customers‘ processes using state-of-the-art technology.

High tax refund rate

Through digitalization we have cut down all the unnecessary costs to provide you better tax refund rates than traditional companies.

Chinese customer service

Take advantage of our Chinese speaking customer service and eliminate the obstacles of communicating with your tax refund agency.

Transparent tracking of refunds

Every receipt will be saved in your app, you can check its status and the refund amount anytime.

Refund in RMB

Making use of our cooperation with Union Pay, exchange rates are guaranteed. The exchange rate is applied on the day after you activate the refund and the amount will be issued in RMB.

Convenient and Fast

No need to fill in tax refund forms by hand or to queue at the airport for cash refund. Payout onto customer account starting from 1 day upon receipt of form.

Shopping navigation

Our interactive shopping map allows you to browse our destinations, shops’ assortment and pictures, to find your desired product in the fastest way possible.

How to get your tax refund?

Follow four easy steps to receive your tax refund:
1.  GET YOUR SAFETY TAX FREE FORM
2. GET CUSTOMS STAMP AT THE AIRPORT
3. SEND US YOUR FORMS AND ORIGINAL RECEIPTS
4. RECEIVE TAX REFUND
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WeChat Mini-Program

Take full control of your tax refund directly via your WeChat account. An innovative and practical way to enjoy all the benefits of our application from the comfort and security of a platform you are already familiar with.

Browse Stores

Navigate our integrated shopping map to find your favourite stores and coupons

Tax Refund Calculator

Calculate your tax refund amount while shopping, plan and manage your payment simultaneously

Manage/Track your Forms

Keep updated with your refund status at all times, never lose track of your refund claim

Find Customs

Take advantage of our customs office locator and easily find customs desks in any EU airport

Our Brands

Shop with our partners and ask for our forms directly at the check-out