FAQS

According to "Provisions on the Administration of Mobile Internet Applications Information Services" issued by Cyberspace Administration of China, all registrations through mobile internet applications ("apps") has to be proven with a real identity. Safety Tax Free has applied OCR (Optical Character Recognition) technics to its mobile app, so that it could automatically recognise your name and passport number through one simple scan, then generate VAT forms with your personal information on it, you no longer have to fill in the tax free form yourself. With the app, you could track the refund process and don't need to worry about losing your forms. Your personal data will be highly encrypted in our database and is protected from unauthorised external access.
To be eligible for tax free shopping in the EU, you have to fulfill the following conditions: (1) you must be over 18 years of age and reside outside of the EU. (2) you must have a valid travel visa or other types of visa, which should be valid for no more than 3 months. (3) shopping in the same store within one day with the purchase amount exceeding tax refund standard. Every EU country has their own tax refund policy, for example there are two different value-added tax rates in Germany, which are respectively 19% and 7%. Tax refund is applicable when the consumption of any one of each VAT rate is over 25 euros. (for details please refer to "Tax Refund Policies" page on our website. Products that are not eligible for tax refund: all services which you have enjoyed in Germany such as train tickets, bus rides, restaurant or hotel bills, all car parts such as bumpers, exterior mirrors, etc. and products for the supply or maintenance of a car such as fuel or care products, are not eligible for tax refund. Safety Tax Free only provides tax refund services for products that will be brought leaving EU in the hand luggage or checked baggage. Please don't open or use the products that you bought, the customs has the right to check your products. Once been proven as used products, the customs also has the right to refuse to offer customs stamps.
Safety Tax Free now provide their service in Germany, Belgium, Austria and Spain. Meanwhile, we are still expanding our markets to other EU countries. To use the service while shopping, you can check if the shops have a "Safety Tax Free" tag on the window or at the counter, or simply ask the shop assistants. Alternatively, you could also explore our shops in our mobile app or WeChat mini-program.
Yes you can. Please prepare your forms beforehand and hand it in while paying at the counter (It is eligible in most of the shops in Germany). To receive our tax free form: click "get my tax free form" button at the top right corner in our mobile app, enter your email address and the total amount of forms that you'd like to receive, then print it out for your shopping trip. If you have any question, please contact our customer service via mobile app or WeChat.
The refund amount will be printed on your tax free forms. You could also calculate the refund amount on our mobile app or WeChat mini-program before paying for your products.
For registered Safety Tax Free users, if you have already filled in your completed personal information while registering, you will only have to confirm the contents and sign. Simply show your Safety Tax Free QR code to the shop assistant while paying to receive VAT forms with your personal information already printed on it. For users that haven't registered yet, please provide your passport to the shop assistants while paying for scanning, confirm your personal data and sign. Please make sure your forms are completed before getting stamps at the customs. You will fail to receive your tax refund if the information on the forms are incomplete or invalid.
No. Users who didn't register will have to fill in their UnionPay credit card number on the forms, any UnionPay card is applicable.
Please get your tax free forms stamped by the customs within three months after the day you shopped, then you have another three months after stamped by the customs to send us your forms and original receipts.
Checked baggages: please get your forms stamped at the customs before airport security check. You can directly go to the customs office to get your forms stamped after checked in at most of the airports. (For regulations of different airports please refer to our WeChat mini-program.) Hand luggage: please get your form stamped at the customs office after security check.
According to the European Union tax refund policies, travellers who will be entering two or more countries in the European Union should apply for tax refund at their last departure point from the EU. If you have a transit flight, please check if you already have the interline ticket. If so, please stamp your forms for products in the checked baggage at the first airport, and get the stamps at the last departure airport for hand luggages. If you do not possess an interline ticket, please get the customs stamps at the last departure point from the EU. For example, if you are leaving from Munich via Vienna to Beijing with an interline ticket, please get your forms stamped in Munich for checked baggages and in Vienna for hand luggages.
Although the UK is leaving the EU, you can still get your forms stamped at the airport in the UK before the procedure is completed. Switzerland is a member of Shengen countries but not the EU, which means that you can't get customs stamps in Switzerland for products purchased in the EU. Products bought in Switzerland can also only receive customs stamps in Switzerland. If you're traveling to Switzerland from the EU, please make sure to receive customs stamps before leaving the EU. There are customs offices at the airports or borders when leaving the EU. If you are leaving by train, please get off at the EU city nearest to the border and stamp your form at the customs office in the train station.
Yes, some of the airports in France, Spain and Italy have already started to offer electronic customs stamps, you can get your VAT forms electronically verified from a kiosk, if the verification has failed or the VAT forms don't support electronic verification, please get your forms stamped at the customs office.
No, customs stamps are one of the essential conditions for tax refund application, it proves that your purchased items have been exported to countries outside the EU. If you haven't stamped your VAT forms, you can re-enter the EU within 3 months with your purchased items and stamp your VAT forms at the customs office. (Please notice: the purchased items should remain unopened).
Please send your VAT forms and original receipts to our office in Qingdao, China via S.F. express. If you want to keep records of your receipts, please ask the shop assistants for a copy while paying or take photos of your receipts. Our partner stores will provide you envelope with our address printed on it, you can also use your own envelopes. Please send all of your Safety Tax Free forms and receipts together in one envelope to us, as we provide a one-time free S.F. standard service for each customer's trip abroad. Please choose "recipient pay" when sending your documents, we don't offer pay back service if you already paid for the mailing fee. If you choose to send the documents as insured items, Safety Tax Free will only share 1 RMB of the price. Please send your forms and original receipts to the following address within 3 months after leaving the EU: Room 722-2, Block B, Qingdao World Trade Center, 6 Xiang Gang Zhong Road, Shinan District, 266071 Qingdao (tel: 0532-85294662)
If you're a registered Safety Tax Free user, you can withdraw your tax refund via our WeChat/Mini-Program or mobile app, we provide payments through UnionPay cards and WeChat Pay. If you haven't registered, please fill in your UnionPay credit card number on your VAT forms, your refund will be transferred to the card you've provided. Once we confirm the validity of your forms and receipts (this normally takes two working days), you can withdraw your refund right away. For non registered users, the duration of the transaction might vary from one bank to another, the normal processing time will be 1-3 working days (the payment method is irreversible if you've already chosen to withdraw your refund in our WeChat or mobile app).